Online Support Worldwide – we are always there when you need us!
Branson plastic welding systems are in operation in many countries of the world. In order to provide improved service for our systems even to remote sites we have developed the Branson TeleService for online consulting. TeleService will step in when machines malfunction, operational errors occur or even when there are questions concerning applications.
In addition to conventional remote administrative functions Branson offers – heeding the multiple requests of its clientele – a new industrial service: The use of modern technology, backed up by instant availability of competent advisors, results in precise and effective assistance in real time online in cases of malfunction or urgent information need. This saves time and lowers costs. Optionally an additional video analysis is available.
The 2000mc control computer (ultrasonic welding) and VC 100 (vibration welding) have laid the groundwork for a global customer service network that enables us to service our machines and systems online.
Our TeleService makes use of these facilities and offers you:
- Online support and advice when machine malfunctions or erroneous use occur
- Competent advice about user errors
- Analysis of old welding data and graphics
- Possibility of direct help when finding solutions for specific applications
- Online training of the system operators
- Software patches and updates
- Production of statistical analyses (SPC) with the 2000mc/VC 100 statistic modules
The following benefits:
- Cost savings
- Minimized downtimes
- Reduces workload of service personnel, allowing them to work more effectively
- Rapid assistance with production or in the laboratory
- Accurate and effective planning of on-site maintenance
- Effective stocking of spare parts